User Agreement

The text of the User Agreement below (hereinafter referred to as the “Agreement”) is addressed to an indefinite number of persons — visitors of the website: https://novaflon.com/ (hereinafter referred to as the “Website”) and/or other services (hereinafter collectively referred to as the “Novaflon Online Platform” or “Online Platform”) when using, placing an order, corresponding, having a phone conversation, leaving feedback, etc., on the Novaflon Online Platform.

By performing actions (hereinafter referred to as the “User”/”Buyer”, and in plural — the “Users”/”Buyers”) aimed at using the Novaflon Online Platform, a person unconditionally accepts all provisions of this Agreement.

The User hereby acknowledges that acceptance of this Agreement is equivalent to signing and concluding it under the terms stated herein. If any part of this Agreement is found invalid or unenforceable, the remaining parts shall remain valid.

This User Agreement defines the general terms of order formation and acceptance, delivery and return of goods, as well as marketing aspects of interaction between the User and the Novaflon Online Platform.

If you, as a User, do not agree with this Agreement, you must not use the Novaflon Online Platform. Please periodically review this Agreement, as any changes to it signify your acceptance from the moment such changes are introduced.

By accepting this Agreement, the User consents to the processing and protection of their personal data in the volume, manner, and for the purposes defined in the section on the Processing and Protection of Personal Data.

We value the User’s right to privacy and the non-disclosure of their personal information. This User Agreement is a rule applied to all Users of our service and regulates the collection and use of personal data that may be requested/received when visiting the Online Platform, placing an order, corresponding, having a phone conversation, or any other communication involving data exchange.

If the User has questions or wishes to withdraw consent to the use of their personal data, they can send an email with the subject “Personal Data” to: [email protected].

CONTACT WITH THE ONLINE PLATFORM

Communication with the Online Platform is possible:

electronically at: [email protected];
via online chats on social networks Telegram and Viber, available on the Novaflon website;

User requests sent via email or online chats can be submitted 24/7, but are processed on business days.

PROCESSING AND PROTECTION OF USER’S PERSONAL DATA

Sole Proprietor Oleksandr Neronov (hereinafter – “SP Neronov O.”), registered address: Ukraine, 65000, Odesa, 3rd Vodoprovidnyy Lane, 9, processes the personal data of individuals who make purchases and/or orders for goods and/or services for themselves or others, as well as visitors to the “Novaflon” Online Platform (hereinafter – “Buyers, Users”) on the Online Platform (hereinafter – the “Novaflon Online Platform”), which includes the website: https://novaflon.com/ (hereinafter – the “Website”) and/or related services, according to this Agreement.

SP Neronov O. is the controller of Buyers’ personal data.

Personal data means information or a set of information about an individual who is identified or can be identified.

Other terms used in this Agreement shall have the meanings set out in the Law of Ukraine “On Personal Data Protection” dated June 1, 2010, No. 2297-VI.

By placing an order on the Website and starting to use the Novaflon Online Platform, the Buyer gives explicit and voluntary consent to the processing of their personal data under the conditions set forth herein and confirms that they have carefully read and fully understood this Agreement.

The Website may contain links to other websites (for informational purposes only). When following such links, this Agreement does not apply to those websites. Therefore, we recommend reviewing the privacy policy of each such website before submitting personal data.

SP Neronov O. may process the following personal data of Buyers and order recipients:
name, surname, patronymic, phone number, email address, date of birth, preferred language, delivery address, social media/online platform accounts.

This list is not exhaustive and depends on the Buyer’s actions and the operations they perform on the Online Platform.

Most personal data is collected directly from Buyers during registration, communication with the Website administration, or payment on the Online Platform.

Buyers are responsible for all information they post in public accounts and understand the risks of disclosing their address or exact location.

SP Neronov O. does not process special categories of personal data (“sensitive data”) concerning racial or ethnic origin, political or religious beliefs, health, sexual life, biometric or genetic data, etc.

SP Neronov O. processes Buyers’ personal data for the following purposes:

to ensure civil, business, and tax relations;
to perform statutory functions and obligations under Ukrainian law;
to identify the Buyer as a User of the Online Platform;
to provide Buyers with goods and/or services;
to process payments and maintain accounting records;
to create and operate bonus and loyalty programs;
to provide financial services (by third parties and/or partners);
to enable unified login on partner platforms;
to improve the quality of goods/services;
to perform analytical activities;
to protect the legitimate interests of the data controller or third parties;
to send informational and marketing messages (offers, promotions, news, loyalty programs, promo codes, discounts, personalized recommendations) by mail, email, phone (Viber, SMS), or platform notifications.

The Buyer may opt out of such messages at any time by emailing [email protected] with the subject “Personal Data”.

SP Neronov O. processes personal data based on:

the conclusion and performance of a contract between SP Neronov O. and the Buyer;
legal obligations under applicable law;
the legitimate interests of SP Neronov O.

Personal data is stored no longer than necessary to achieve the processing purposes.
Personal data is stored in Ukraine.

The following persons (and only when necessary) may have access to personal data:

SP Neronov O.’s personnel;
affiliated persons of SP Neronov O.;
vendors fulfilling orders;
contractors providing services (delivery, promotions, contests, etc.);
state, regulatory, and law enforcement authorities as required by law.

SP Neronov O. applies organizational and technical measures to ensure data protection.

Under Article 8 of the Law of Ukraine “On Personal Data Protection”, the Buyer has the right to:

know the sources, location, and purpose of data processing, and the data controller’s address;
receive information on access to personal data;
receive confirmation within 30 calendar days on whether their data is stored;
object to data processing;
demand correction or deletion of inaccurate or unlawfully processed data;
protect their data from unlawful processing or disclosure;
file complaints to the Ukrainian Parliament Commissioner for Human Rights or to the court;
use legal remedies in case of violation;
limit the right to process their data;
withdraw consent to processing;
be informed about automated data processing mechanisms;
be protected from automated decisions that have legal effects.

The Buyer may withdraw consent by sending an email to [email protected] (subject: “Personal Data”). Withdrawal does not affect processing performed before the withdrawal.

If you do not agree with any terms of this Agreement, please do not provide personal data.

THIRD PARTIES PROVIDING SERVICES

To fulfill and deliver orders, provide customer support, analyze data, and other services, the User consents to the Online Platform engaging third-party providers. Transfer of personal data to third parties is limited to the purposes defined in this Agreement.

DISCLOSURE AND TRANSFER OF INFORMATION

The technical infrastructure of https://novaflon.com/ may include modules of Facebook, TikTok, YouTube, Google, Telegram, Instagram, and Viber.
When visiting a page containing such plugins, the browser connects directly to their servers, and information about the visited pages may be transmitted to these services.

MEDIA AND COMMUNICATION

By using the Online Platform, the User agrees to receive verification calls, service quality surveys, messages via email, messengers (Viber, Telegram, WhatsApp), and marketing or informational newsletters, as well as to participate in surveys and analytics. The User may also publish feedback about received goods.

PRICES AND PRODUCT AVAILABILITY

Descriptions, prices, and product availability displayed on the Online Platform may change.
The order amount may vary depending on price, quantity, and assortment at the time of shipment. The final amount is stated in the documents provided upon receipt.

If an item is unavailable, the seller may cancel the order.

CONTESTS AND PROMOTIONS

The Novaflon Online Platform may occasionally post promotions with online registration. In such cases, the provided information is used to conduct the promotion (e.g., notify the User of winning).

By participating, the User grants free consent to use their name, surname, photo, interview, or other materials for advertising purposes, including publication in media, print, audio, or video materials. Such use is not compensated.

PLACING AN ORDER

By placing an order, the User confirms that the provided personal data is accurate, complete, and up to date.

Order procedure:

Add selected items to the Cart and proceed to Checkout.
Registered Users confirm their data; new Users fill out the form.
Provide name, surname, phone/email, delivery and payment details, recipient information.
For business entities — indicate company details and tax number (VAT if applicable).
Select delivery and payment methods.
Submit the order by clicking “Confirm Order”.
Before confirmation, the User may modify the Cart contents.
The User may be redirected to a third-party payment provider’s page.
Carriers and financial companies may charge additional fees. The Online Platform is not responsible for their changes but will make reasonable efforts to inform Users.

After submitting the order, the Online Platform confirms receipt by message or call.
The sales contract is concluded when the User receives confirmation that the order has been accepted for processing.

In case of unavailability or other obstacles, the Website will contact the User individually.

Order status is communicated via SMS, Viber, Telegram, or phone call.
The Online Platform may limit the quantity of certain promotional items.

PROVISION OF RECEIPT

A receipt (cash or sales) is generated by the seller and delivered with the goods.
By clicking “Confirm Order”, the User agrees to receive an electronic receipt at the provided email.
If no email is provided, the receipt is given in paper form.
If the User wishes to receive a paper receipt, they must inform the seller before confirming the order.
The receipt serves as proof of sale and has the legal force of an act of acceptance if payment and delivery occur simultaneously.

PROVISION OF WARRANTY CARD

If the product has a warranty, the warranty card will be provided in electronic or paper form.

FORCE MAJEURE

The Parties are not liable for failure to fulfill obligations (except for payment) caused by force majeure — events beyond their control, such as natural disasters, fires, floods, wars, martial law, terrorist acts, strikes, restrictions by government authorities, etc.

The Party unable to perform obligations due to force majeure must immediately notify the other Party.
The performance period is extended for the duration of the force majeure.
If it lasts more than three months, either Party may terminate the Agreement with written notice. Before termination, the Parties shall settle mutual obligations.

OTHER CONDITIONS

The online store reserves the right to amend this Agreement unilaterally, publishing updates on https://novaflon.com/.
The store operates for distance selling via the Internet.
The Buyer is responsible for the accuracy of the information provided.
Using the website for browsing or ordering goods is free of charge.
Internet access terms are governed by a separate agreement between the Buyer and their Internet provider.

TERM OF THE AGREEMENT

This Agreement becomes effective upon the Buyer’s acceptance (prepayment or order confirmation) and remains valid until the delivery of goods or termination, whichever occurs first.
It may be terminated by mutual consent before delivery.
Either Party may terminate the Agreement unilaterally in case of breach or in other cases provided by Ukrainian law.